ITILv3

ITILv3

January 8, 2013

How to Calculate Reliability and Maintainability

Mike Gold News & Views, Tech Tips (Small Churches), Technology, Tutorials and Training ITILv3, Reliability 0

In my recent post entitled IT Availability Management, (Facts & Fiction), I mention that I.T. availability management is made up of several elements including but not limited to Reliability and Maintainability. If you need to know how to measure Service Availability see How to Calculate Service Availability. In this post we’ll walk through how to […]

January 4, 2013

I.T. Availability Management
(Facts & Fiction)

Mike Gold Featured, Technology, Tutorials and Training Availability, ITIL, ITILv3 0

Availability What? So here’s the scenario. One of the many hats you are wearing at the non-profit organization that you work for is to oversee I.T. services. In this role you are asked to find a new hosted service to manage payroll. You are very familiar with the business processes that support payroll functions for […]

How to Calculate Reliability and Maintainability

I.T. Availability Management (Facts & Fiction)

I.T. Availability Management
(Facts & Fiction)